In general, ANIMAZUL does not accept returns or exchange requests for purchased products (except for clothes). However, if your product is damaged at the moment of the delivery or does not meet your expectations, please contact us at contact@animazul.com within 15 days. After this period, no return requests will be accepted. 

For clothes from the Down to Xjabelle and Graciela Huam collections we offer returns or exchanges within 15 days (only applicable in Switzerland). Please return the clothes unworn and with the original tags to guarantee your return. 

Once the return is approved, you will be notified by e-mail. 

Reimbursements will be made depending on your payment method. Please allow approx. 5 days for the reimbursement to be visible on your credit card, PayPal or bank account. 


Once the return has been approved, you will receive a return label from ANIMAZUL (only applicable in Switzerland).  Please note that shipping costs paid with the order cannot be reimbursed. 

Animazul GmbH 
Neuackerstrasse 39
CH-8125 Zollikerberg